If you’re wondering how to fix the Crypto.com card not working error, especially when you see a message like declined by issuer. The problem usually stems from minor glitches or overlooked details, such as a poor internet connection, outdated card information, or exceeding your spending limit. Fortunately, most of these issues can be resolved quickly with a few practical steps.
In this article, we’ll walk you through solutions to identify and resolve the root cause of the error. From checking your internet connection to updating billing information and even contacting the Crypto.com team, this guide covers everything you need to get your card working again without delay.
Why does my crypto.com say declined by issuer?
The “declined by issuer” message means that your Crypto.com card transaction was blocked by the bank or financial institution that issued your card. This error typically occurs when there’s an issue that prevents the transaction from being approved. Although this can be frustrating, it’s usually a result of simple issues that are easy to fix.
There are several common reasons why your Crypto.com card may be declined by the issuer:
- Incorrect Card Details
- Insufficient Funds or Credit
- Transaction Restrictions
- Fraud Detection
- Expired Card
- Regional or Merchant Restrictions
How to Fix the Crypto.com Card Not Working Error
Below are detailed solutions that address common causes and help you get your card back in action.
Ensure a Stable Internet Connection
A poor or unstable internet connection can prevent your Crypto.com card from working properly, as transactions require a reliable network. If your connection is slow or intermittent, it may cause payment failures.
Fixing connectivity issues
- Check your Wi-Fi signal or switch to mobile data if needed.
- Restart your device or reconnect to a different network to ensure a stable connection.
- You may also want to test other apps or websites to ensure your internet is working properly.
Double-Check Your Card Details
Sometimes, the problem lies with outdated or incorrect card information, including the card number, expiration date, and billing address.
How to correct mismatched or outdated info
- Open the Crypto.com app and navigate to your card settings.
- Verify that the expiration date, card number, and billing address are accurate.
- If there are any discrepancies, update the details promptly to avoid future declines.
Review Your Available Balance and Spending Limits
Transaction limits and how to stay within them
- Regularly monitor your Crypto.com balance to ensure sufficient funds are available for purchases.
- Be aware of any daily or monthly spending limits imposed by your card.
How to request a limit increase if needed
- You can request a spending limit increase directly through the Crypto.com app if you find that your current limit is too low for your transactions.
- This can usually be done within the app settings, and the process may require verification.
Look Out for Security or Fraud Alerts
If your card issuer detects unusual activity, they may block your transaction to protect your account from unauthorized charges.
Steps to resolve suspected fraud issues
- Contact your card issuer or Crypto.com team to verify the transaction.
- If flagged, provide additional information to prove the legitimacy of the transaction.
- Update your spending habits to maintain consistent patterns.
Update Billing and Card Information in the App
Accurate billing information is essential for successful transactions. Any discrepancies between the billing information in your Crypto.com account and what’s on file with the card issuer can lead to payment failures.
Make sure that your address, email, and phone number are up-to-date in both your Crypto.com app and with your card issuer. This helps prevent mismatches and declines.
Verify Merchant and Regional Restrictions
Some merchants or regions may not support payments from Crypto.com cards, which can result in your transaction being declined.
Crypto.com cards may not be supported in every country or by every merchant. Check if your transaction is being made in a region where Crypto.com cards are accepted. If not, consider using an alternative payment method.
Restart the App or Reinstall It
Sometimes the issue can be with the app itself. If the Crypto.com app is glitching, it can prevent your card from functioning properly.
- Close and reopen the Crypto.com app to refresh the connection.
- Ensure the app is up to date by checking for updates in your app store.
- Clear the app’s cache from your device settings to eliminate any stored data causing issues.
- If the app continues to malfunction, uninstall and reinstall it to restore it to its original state.
Contact the Crypto.com team for Help
If all else fails and the issue persists, it’s time to contact the Crypto.com help team for direct assistance. When contacting the Crypto.com help team, provide the following:
- A clear description of the problem.
- Any error messages or codes you’ve encountered?
The specific transaction or transaction attempts that were declined. - Details about your account, such as balance, limits, and any changes to your card information.
See Also: Fix the Crypto.com withdrawal failed error
Final Thoughts on Crypto.com Card Not Working Error
Encountering the “Declined by Issuer” error can be frustrating, but most issues can be resolved by following the troubleshooting steps provided. Regularly updating your card information and app will also help prevent future issues.
If the problem persists despite these efforts, contact us for assistance. Provide all relevant details for a quicker resolution. By taking the right steps, you’ll be able to resolve the issue and continue using your card without interruptions.
