Troubleshooting Crypto.com KYC Issues – How to Fix Them?

Getting stuck during verification is frustrating, especially when you’re eager to use your account. Crypto.com KYC issues are a common concern among users trying to verify their identity on the platform. But don’t worry,  most crypto.com KYC problems have straightforward solutions, and with the right steps, you can resolve them quickly and securely.

In this guide, we’ll explain the most common crypto.com KYC issues along with practical solutions to help you get verified successfully.

Why is KYC Important?

KYC, or Know Your Customer, is a mandatory process that crypto exchanges like Crypto.com use to verify your identity. This helps prevent fraud, money laundering, and ensures compliance with financial regulations. Without completing KYC, your access to Crypto.com features is limited, and you won’t be able to fully use the platform.

Read also: How to solve crypto.com proof of residence error?

Common Crypto.com KYC Issues and Solutions

Crypto.com KYC issues can be frustrating, but understanding the main causes makes them easier to fix. Here are the most frequent problems users face:

• Identity verification failure
• Selfie Doesn’t Match ID Photo
• KYC status stuck on pending
• System Glitches or App Bugs
• Location-based restrictions

Let’s look at each issue and how to solve it.

1. Identity Verification Failure

Issue: Your ID is rejected due to blurry images, expired documents, or incorrect document types.

Solution:

• Use a valid, government-issued photo ID (passport, driver’s license, or national ID).
• Make sure your document is not expired.
• Take clear, well-lit photos with no glare or shadows.
• Avoid using screenshots or edited images

2. Selfie Doesn’t Match ID Photo

Issue: Crypto.com may ask for a selfie for facial verification. If the image doesn’t clearly match your ID photo, it could be rejected.

Solution:

• Take the selfie in good lighting.
• Keep your face centered and fully visible.
• Remove glasses, hats, or anything that covers your face.
• Don’t use old or pre-taken photos.
  

3. KYC Status Pending Too Long

Issue: Your verification is stuck on “pending” for days or weeks.

Solution:

• Double-check that your documents meet all requirements.
• Try uninstalling and reinstalling the app if it seems stuck.
• If it’s been longer than 5 business days, contact the crypto.com team through the in-app chat or email

4. System Glitches or App Bugs

Issue: The app may crash, freeze, or not upload documents properly, leading to an incomplete submission.

Solution:

• Update the Crypto.com app to the latest version.
• Clear the app cache in your phone settings.
• Try switching to a different device or using a stable Wi-Fi connection

5. Location-Based Restrictions

Issue: KYC fails because Crypto.com does not support your country or region.

Solution:

• Check if your country is supported by reviewing the official crypto.com supported countries list.
• If you’ve moved, update your residency details and resubmit your documents

What to Do If Crypto.com KYC Keeps Failing

If you’ve followed all the steps above and still face Crypto.com KYC issues, try these advanced solutions:

• Contact Team: Use the in-app live chat or email. Provide screenshots and detailed information.
• Resubmit Documents: Wait until your pending request is marked as failed before submitting again.
• Try a Different ID: If one document isn’t accepted, use another valid ID (e.g., a passport instead of a driver’s license).
• Check for Maintenance: Sometimes, KYC services are down for maintenance. Check Crypto.com’s status page or social media for updates

If all this doesn’t work, then you can contact the crypto.com customer service number by calling.

Tips to Avoid Crypto.com KYC Issues

• Use a high-resolution camera and take photos in a well-lit area.
• Double-check your personal information for typos before submitting.
• Upload documents directly through the Crypto.com app.
• Ensure your name and address match exactly with your ID.
• Be patient and avoid submitting multiple applications at once

Conclusion

Crypto.com KYC issues are common, but most can be fixed with careful attention to detail and by following the right steps. Always use clear, valid documents, follow the selfie instructions, and contact the help team if problems persist. By staying informed and prepared, you can complete your KYC smoothly and enjoy the full benefits of crypto.com.