How to Fix the Crypto.com Verification Failed Issue?

Facing the Crypto.com verification failed error can be incredibly frustrating, especially when you’re eager to access your wallet, start trading, or move your funds. Many users run into this issue during the sign-up or KYC (Know Your Customer) process, and it can feel confusing if you’re not sure why it’s happening or how to fix it.

Whether it’s a blurry photo, a mismatch in your details, or a technical glitch, this guide will walk you through the exact steps to resolve the problem. We’ll help you understand the causes and provide simple solutions so you can complete your verification and start using your Crypto.com account without delays.

What Does the Crypto.com Verification Process Involve?

Before we get into the fixes, let’s understand what the verification process includes:

• Identity Verification (KYC): You need to submit personal information such as your full name, date of birth, and residential address.
  
• Document Upload: Crypto.com will ask for a valid government-issued ID (passport, driver’s license, or national ID).
  
• Selfie Submission: You’ll be required to take a live selfie or upload a recent photo for facial recognition.
  

This is a standard process followed by most crypto platforms to comply with regulations and protect users.

Why Does the Crypto.com Verification Fail Issue Happen?

If your Crypto.com verification failed, don’t worry. You’re not alone. Many people face this problem. Here are some common reasons why it might happen, explained in a simple way:

1. Wrong or Missing Information

When you sign up, you have to enter your name, date of birth, and address. If you type something wrong or leave something out, the system may not accept your details. Make sure everything you write matches what is on your ID.

2. Blurry or Low-Quality Photos

You need to send a picture of your ID. If the photo is blurry, too dark, or has reflections, the system might not be able to read it. Try to take the picture in a bright room and hold your phone steady.

3. Expired ID Card

Your ID must be valid. If it is old or has passed the expiration date, it won’t work. Always check that your ID is still current before uploading it.

4. Selfie Doesn’t Match the ID

You also have to take a selfie. If your selfie looks different from the photo on your ID, the system may get confused. This can happen if you wear glasses, a hat, or if your face is not clear. Take the selfie in good lighting and make sure your whole face is showing.

5. App or System Problems

Sometimes the Crypto.com app has issues or the servers are down. Even if you do everything right, the problem could be with the app itself. In this case, wait for a while and try again later.

How to Fix the Crypto.com Verification Failed Issue?

Let’s walk through some steps you can take to fix this issue:

1. Double-Check Your Personal Information

Start by making sure all details match your legal documents:

• Use your full legal name.
  
• Enter your date of birth in the correct format.
  
• Use your official residential address, not a P.O. box.
  

2. Use a Valid, Unexpired ID

Make sure your ID is government-issued and still valid. Crypto.com typically accepts:

• Passport
  
• Driver’s License
  
• National ID card
  

Avoid using damaged, laminated, or poorly scanned documents.

3. Capture Clear Photos

Use a well-lit room and avoid shadows or glare. Follow these tips:

• Place the document flat.
  
• Make sure all text is readable.
  
• Keep the camera steady and centered.
  

If you’re taking a selfie, ensure:

• Your face is fully visible.
  
• You’re not wearing glasses, hats, or masks.
  
• You’re not using filters or edited photos.
  

4. Try Again Using the Mobile App

Sometimes switching devices helps. The Crypto.com mobile app tends to handle uploads and facial recognition better than the desktop version.

5. Clear Cache or Reinstall the App

If you’re using the app, try clearing the cache or reinstalling it to resolve any app glitches.

6. Contact the Crypto.com Help Team

If you’ve tried everything and still see the Crypto.com verification failed error, it’s time to reach out to the help team:

• Go to the Crypto.com app.
• Tap the chat icon in the top-right corner.
• Explain your issue and provide your email and ID type used.
• Crypto.com customer support phone number

How Long Does Verification Take on Crypto.com?

Usually, Crypto.com completes the verification process within a few hours. In some cases, it may take up to 2-3 business days, especially if there’s high demand or if manual review is needed. Be patient and check your email for updates.

Related: How to fix Crypto.com login problems?

How to Avoid Verification Failure in the Future

Here are a few tips to prevent running into the issue again:

• Always use current and valid documents.
  
• Keep your app updated to the latest version.
  
• Don’t rush through the process — double-check all information.
  
• Take your time when capturing photos or uploading files.

Conclusion

Dealing with the Crypto.com verification failed issue can be frustrating, but it’s usually easy to fix. By double-checking your documents, uploading clear photos, and ensuring all your details are accurate, you can successfully complete the verification process.